Your questions answered
FAQ
How soon will I receive my furniture?
We make each piece of furniture to order and we usually have a waiting list of around 4 weeks before we start work on your furniture. By the time we have made it organised the courier collection and delivery, it is usually around 6 weeks from placing the order to receiving your furniture.
Is your furniture really delivered fully assembled or is there some assembly required?
Our furniture is delivered fully assembled. The only exceptions being our daybeds because they are large & bulky items which are difficult to get in position fully assembled. If you have suitable access, we can deliver daybeds fully assembled. Similarly, if access to your room is tight, we can have all our furniture delivered part-assembled along with instructions and fixings for very simple & quick customer assembly.
Do you supply a warranty?
Yes, all our products are covered by a 12-month warranty. We are very passionate about what we do and strive to create products that will last and last. If you have any problems with our furniture outside of the warranty period, we will be happy to advise and assist.
Do you use your own couriers and can I choose a delivery day?
We use a nationwide 2-man independent courier. As soon as we know when your furniture will be ready for delivery, we will let the courier know. The courier will then contact you directly by text message and email with a suggested delivery day – if this day does not work for you, just let them know and they will offer an alternate day. The day before delivery they will provide a 3hr delivery window and on the day of delivery, they will keep you updated as to the estimated time of arrival.
EXTERIOR FURNITURE
Do I need to treat my garden furniture, or does it require any maintenance?
All our garden furniture has been pressure treated (tanalised) and therefore does not require any further treatment. It will turn a silvery colour over the course of the first few years. Some people prefer to oil/varnish/paint their furniture to keep it looking like new.
Can I paint/treat my garden furniture?
Yes, but you should leave your furniture outside in relatively dry/sunny conditions for a few weeks before painting or treating. This is to ensure that the timber has dried out enough from the pressure treatment process before painting. We also offer a painting service for all our products – please see product listings for prices.
Does my garden furniture need to be taken in over winter?
While doing this will inevitably prolong the life of your items, the pressure treatment it has received will ensure that it remains rot free for many years whether inside or out.
Why have small cracks appeared in my garden furniture?
You may notice small cracks appearing in your furniture, this is because each piece of timber is submerged during pressure treatment and will then dry out slowly on our racks in our workshop. When the furniture leaves our workshop, it will dry out very quickly in the wind and sun and as it dries out each piece will shrink slightly. Where the screws hold the pieces together the timber cannot move freely resulting in surface cracks. After a month or so the moisture level in the timber will stabilise.
Will your garden furniture’s screws go rusty?
All the exposed screws that we use are stainless steel so they will not deteriorate over time.